When you decide to wholesale products from China, we don’t think you would miss one company: LightInTheBox.com. Why? Try searching “wholesale” or “China wholesale” in Google, you will see the reason why we are so sure that you won’t miss this company. However, from its page title and description, it seems hard to identify whether the wholesale website sells products itself or functions as a platform connecting Chinese manufactures and international buyers. To help people get a better understanding of the company, we have do a lot of homework to research on the wholesale website and the following will introduce the fundamental facts we have found about LightInTheBox.
Location and credibility of Light In The Box
Many people are curious about where LightInTheBox is exactly located and whether it is a legal wholesale marketplace. As we have mentioned before in previous articles on our website, LightInTheBox is a Beijing-based wholesale company with a branch located in Shenzhen, the famous city representing the success of China’ reform and opening-up policy near Hong Kong, also one of the manufacturing centers in China. The head office is known to perform the major operational issues of the website including website building, management, public relation, buyer marketing, etc, while the branch office is mainly responsible for sourcing products and arrange the shipment with destinations all over the world. Also, a widely concerned issue about LightInTheBox remains whether it is legal or not. Like what happens to many other wholesale websites, there are quite a number of complaints about the website on the Internet. Is LightInTheBox really a fraud or scam as some have claimed in forums or blogs? According to our authoritative information, LightInTheBox is a 100% real and legal company dedicated in doing wholesale business. Yet, as a developing company, LightInTheBox still has a long way to go before it becomes really strong to be devoid of any defect.
The role of LightInTheBox
Well, from the many reviews on the Internet, we’ve found that this is a frequently asked question about the China wholesale star. According to our knowledge, LightInTheBox is not simply a transaction platform providing service to Chinese sellers and international buyers, but is itself a wholesaler sourcing items from Chinese manufactures and selling items to buyers all over the world. So buyers can be confident in dealing with this trustworthy seller, LightInTheBox, whose reputation has got recognition in the world. And what is worth mentioning is, we found that on many forums where some buyers complain about the products or services of LightInTheBox, their staff show up directly to accept the criticisms and direct these people to have their problems fixed in some way. For example, they will tell you specifically to ask for help from which function of the company. We don’t know whether they finally have their problems solved or not, but we do appreciate the courage to accept criticisms and try hard to fix problems and make improvements. For a wholesale agent like LightInTheBox who makes deals directly with you, one good thing is, once you have any complains, you can go directly to it without a third party. As a seller itself, it has to value customers’ opinions and feedback, which are the backbone of its future prospect. It has been confirmed that all goods sold by LightInTheBox are shipped from the same address, the branch in Shenzhen, which is mainly responsible for resourcing goods from sellers and arranging shipment to buyers. And they check the products for every purchase order before they are shipped out. This may explain why there are much more positive reviews about the wholesale website than negative reviews.
If you hope to know more about this website, please go visit www.lightinthebox.com.
(Note: Some of the links in this post are my referral links. Read my disclosure policy here.)
September 20th, 2009 at 3:24 am
Lightinthebox.com is a good sellers for the wedding dresses.
November 18th, 2009 at 9:26 pm
Lightinthebox is good. But problems exsit too when the company is expanding. If you want to whlolesale or dropship from China, it’s crucial you don’t depend on a single wholesaler. It won’t hurt if you compare more than one wholesaler.
January 21st, 2011 at 2:47 am
Light-in-The Box is great B2C website which provides excellent features to the users worldwide for accessibility
March 18th, 2011 at 4:56 am
I will recommend this site to my friends. lightinthebox is a good choice for wedding dresses,they custom-made the dress exactly according to my requests and the pictures, almost as same as the pictures.What’s more,they ship my dress very quickly.
Above all, they don’t charge any fee for custom-made, their price is reasonable.
May 1st, 2011 at 4:59 pm
Do NOT buy any dresses from Light In The Box unless you are 100% sure that is what you want and that it will get to you in time.
I ordered a wedding dress in April for a wedding on May 19th. After two weeks, I started getting worried so I contacted the company to see when it will ship. They informed me it will ship on May 18th.
Now, I went back and looked at my confirmation emails and the date WAS in there so it is partially my fault but they have a shifty return policy.
I asked for the order to be canceled and they told me I would get a refund of the shipping price, $23 but I would not get the refund for the $150 dress. So I could cancel it and lose my money, or keep the dress and lose my money because I would still have to find another dress and not be able to wear this one.
I am extremely disappointed with this company as I had great respect for them given their cheap prices, custom made dresses, and fast customer service. They really need to update their return policy.
May 11th, 2011 at 4:10 am
i received the dress from lightinthebox today. Quite impressed that it was delivered so quickly! I did the custom measurements, and it fits like a glove, I love it!
May 20th, 2011 at 8:43 pm
I looked for tattoo kits online and LightintheBox came up. I was a little nervous as it was my first time to shop from China, but honestly the item I ordered from the shop showed up exactly what was described on the product page. Customer service department at LightintheBox was outstanding, always more than willing to resolve anything that came up.
June 21st, 2011 at 6:33 pm
I officially hat Lightinthebox. I ordered a wedding dress from them. I paid extra to have it made to my specific measurements. When it arrived It was 4 inches off from the measurements I gave them. You can’t alter 4 inches. They told me they would send me a new one but apparently it will take 2 months. My wedding is in 5 weeks. Now I am out of luck with no money and no dress to wear. According to them I can’t get a refund for 5 weeks . I’m screwed and bitter. Thanks for ruining my wedding lightinthebox.
July 12th, 2011 at 8:30 pm
Dear Customers,
On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox.com
October 13th, 2011 at 11:51 pm
top navigation of LightInTheBox includes an exclusive Dropship section, which clearly indicates that the China wholesale company
November 17th, 2011 at 5:00 pm
My friend have bought something at this website , before the packlage reached, she is very worried, but when she opened the parcel, her worry all gone done, instead of happiness.
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