Some people are complaining either on forums or blog comments that LightInTheBox.com is a scam, and as a webmaster of China Wholesale Reviews, I’ve made careful research on these complaints trying to find some useful information for our readers. So far, to my best knowledge, I find that these scam complaints can be summarized as three major types:
- Complaints about Lightinthebox customer service: slow response, unprofessional service representative, inefficient live chat system, etc;
- Complaints about Lightinthebox products: poor quality, not completely as described, weak after-sales technical support, etc;
- Complaints about Lightinthebox shipping service: not as fast as advertised, etc.
However, interesting enough, if you read carefully any of the above complaints against LightInTheBox, you will see a lot more thumb-up comments, who claimed they had bought some item from Lightinthebox.com and are very satisfactory with their purchase with LightInTheBox in terms of item quality, customer service, shipping speed, after-sales support, or any other aspect.
Besides, as I’ve learnt from McAfee, the authoritative organization providing certification service on the security of websites, LightInTheBox is undergoing their intensive, daily security scan. As we can see, many famous online stores in America have also been being certified by McAfee. Under this protection, you won’t encounter any dangerous sites, phishing, and other online dangers when shopping on LightInTheBox.
So my conclusion is, like many other online stores, LightInTheBox may still have many improvements to make, but it is definitely not a scam website. To learn more about LightInTheBox, read our LightInTheBox review or visit www.LightInTheBox.com.
(Note: Some of the links in this post are my referral links. Read my disclosure policy here.)
November 29th, 2010 at 11:24 am
i ordered a phone at lightinthebox about last month, it came with delay and some slight defect. i was not satisfied so i tried ordering a mp4 at Chinabuye, and it came on time and product was in good condition. two thumbs up.
December 6th, 2010 at 3:49 pm
Light in the box is, as far as I am concerned, a scam.
I bought a phone from them and it did not work as described. Battery life was less than 6 hours and the touch screen had “dead” areas.
They told me that if the phone was not acceptable to send it back to them and they would credit me a purchase price plus the return postage.
I sent the phone in and they sent the same phone (I marked it) back to me with the same defects.
After exchanging several Emails with them trying to resolve the problem, they notified me that “to enable them to serve me better, they would no longer accept Emails from me”.
December 7th, 2010 at 2:48 am
Hi,Ernest Salley
Sorry to hear that you got an unpleasant experience with Lightinthebox.com. We’ve forwarded your problem to the Customer Service Department of Lightinthebox. We’ve been doing research on the shopping website for years and believe that the company will take care of your problem seriously.
ChinaWholesaleReviews.com
December 8th, 2010 at 12:49 pm
Light in the box is only a scam if your to dumb to knoe what your buying. I buy from them cuz they have knock off phones that does everything the real thing does for less. I get great girfts for family and friends through them. Yeah there not brand name but there great quality and last a long time. They havent done anything wrong. They show you in plain picture that its not the real thing sold at stores. How many I phones do you knoe is dual sim card dummys common read the details. They sell quality knock off products for less. If you want the real thing go to the store and spend more money for a brand name label that coast you etra remeber foaks when you buy brand name you pay for the name of the product.
December 15th, 2010 at 10:25 am
I ordered my bridesmaid dresses with short notice from Lightinthebox.com. The service was exceptional and the quality was better that I expected! The dresses was not expensive and shipping fee only $12 from China!!!! (and that was overnight delivery) Will definately buy from them again!
January 9th, 2011 at 8:16 pm
I bought 2 Mp3 players. First two were bad. They replaced them fast. The new ones are fine.
These Mp3 players cost $40-$50 , I got them for $6.00 each !!. Shipping was what I expected for coming that far.
January 18th, 2011 at 8:04 am
I have bought the HD DVR watch.and it is great for what it is.
Their delivery was great.
Very happy
Tony Trenton
May 10th, 2011 at 8:21 pm
i bought a smartphone from the store. It’s been two months and so far it has been working normally. Before i placed my first order there, i’d already known we couldn’t expect high quality products from Chinese stores. But i’m quite satisfied with the phone i got from lightinthebox in terms of quality, price and delivery speed.
July 12th, 2011 at 8:29 pm
Dear Customers,
On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox.com
October 8th, 2011 at 12:24 am
I an a chinese, so I didn’t bought an things, but as far as I know , Lightinthebox is one of the most famous foreign trade websites , Perhaps it have many improvements to make, but it is definitely not a scam website.